Website terms
Terms of Service
Last Updated:
Welcome to the Wound Haven website.
These Terms of Service govern your use of our website, online contact and referral forms, and optional SMS communication services.
By using our website, you agree to these Terms of Service to the extent permitted by applicable law.
1. About Wound Haven
Wound Haven provides advanced wound-care services for appropriate patients in homes and supported healthcare environments.
Our services may be available in Austin, Houston, San Antonio, College Station, Corpus Christi, Beaumont, and surrounding areas.
Service availability depends on the patient's clinical needs, geographic location, eligibility, and other operational considerations.
2. Website Information
Information published on the Wound Haven website is intended for general informational purposes.
Website content is not a substitute for professional medical advice, diagnosis, evaluation, or treatment.
Submitting an online inquiry or referral does not guarantee acceptance for services or establish a provider-patient relationship.
3. Patient and Healthcare Provider Referrals
Wound Haven provides separate referral pathways for:
- Patients, family members, guardians, and caregivers
- Healthcare providers and care facilities
Individuals submitting referral information are responsible for providing accurate information and having appropriate authority to submit information about another person.
A referral submission does not guarantee an appointment, treatment, or particular clinical outcome.
4. Wound Haven SMS Communication Program
Wound Haven offers an optional SMS communication program for individuals who agree to receive text messages regarding their interactions with Wound Haven.
Depending on the type of request and the recipient's consent, messages may include:
- Referral inquiry follow-ups
- Appointment scheduling information
- Administrative coordination
- Provider referral updates
- Appropriate care coordination communications
The current SMS program is intended for informational and administrative communications, not third-party marketing or promotional messaging.
5. How SMS Consent Is Obtained
Individuals may opt in through a designated SMS consent checkbox on applicable Wound Haven forms or another approved consent process.
The SMS checkbox is optional and should not be preselected.
Submitting a contact form, providing a phone number, or submitting a patient referral does not automatically enroll someone in optional SMS messaging.
Healthcare providers submitting information about a patient do not automatically provide SMS consent on that patient's behalf.
Consent to receive text messages is not required to submit a referral or receive Wound Haven services.
6. Message Frequency and Charges
Message frequency varies depending on referral activity, scheduling needs, and administrative follow-up.
Message and data rates may apply.
Your mobile carrier may charge fees according to your wireless service plan.
Wound Haven is not responsible for charges imposed by your mobile carrier.
7. SMS Opt-Out Instructions
You may opt out of receiving Wound Haven text messages at any time by replying:
STOP
After opting out, you will no longer receive optional SMS messages from the applicable messaging program unless you provide new consent, except for messages permitted or required to confirm or process your opt-out.
Withdrawing SMS consent will not prevent you from submitting referrals or requesting services.
Other permitted communication methods may remain available.
8. SMS Help and Support
For assistance regarding Wound Haven SMS communications, reply:
HELP
You may also contact Wound Haven at:
For additional information, visit https://woundhaven.com.
9. SMS Delivery and Availability
SMS delivery depends on telecommunications networks, mobile carriers, supported devices, and other technical conditions.
Wound Haven cannot guarantee immediate or uninterrupted message delivery.
Messages may be delayed, blocked, or undelivered due to carrier restrictions or technical issues.
SMS should not be relied upon for emergency medical communication.
10. Healthcare Information and SMS Privacy
Standard SMS may not be an appropriate channel for transmitting sensitive patient information.
Wound Haven may use alternative communication methods when information requires additional privacy or security safeguards.
Individuals should not send wound photographs, detailed medical records, diagnoses, or other sensitive information through ordinary text messaging unless an appropriate communication method has been specifically established.
SMS consent does not replace any separate healthcare authorization required by applicable law.
11. Privacy Policy
The collection, use, and handling of personal information associated with Wound Haven's website and SMS communications are described in our Privacy Policy.
Privacy Policy: https://woundhaven.com/privacy-policy
Mobile information and SMS opt-in data will not be shared with third parties or affiliates for their independent marketing or promotional purposes.
12. Emergency Medical Situations
Wound Haven's website, online referral forms, and SMS program are not emergency response services.
For a medical emergency, call 911 or seek immediate emergency medical care.
Do not submit urgent medical requests through website forms or SMS.
13. Acceptable Website Use
Users agree not to misuse the website, submit intentionally false information, impersonate others, interfere with website operations, or attempt unauthorized access to website systems.
Wound Haven may restrict improper or unlawful use of its website.
14. Intellectual Property
Unless otherwise stated, Wound Haven owns or uses under appropriate permission the website's branding, written content, graphics, images, and other materials.
These materials may not be reproduced or commercially distributed without authorization, except as permitted by applicable law.
15. Website and Service Availability
Wound Haven may update, modify, or discontinue website features and communication services when appropriate.
Website availability, referral processing, and communication functions may occasionally be affected by maintenance, technical issues, or other operational circumstances.
16. Changes to These Terms
Wound Haven may update these Terms of Service periodically.
Any updated terms will be published on this page with a revised effective date.
17. Contact Information
For questions regarding these Terms of Service or Wound Haven's optional SMS program, contact:
Wound Haven
Phone: (877) 288-1270
Website: https://woundhaven.com
Contact Email: info@woundhaven.com