Website privacy
Privacy Policy
Last Updated:
Wound Haven ("Wound Haven," "we," "our," or "us") is committed to protecting the privacy and personal information of individuals who visit our website, request wound care, submit patient referrals, or communicate with our team.
This Privacy Policy explains how we collect, use, maintain, and disclose information through our website, online forms, and related communication services.
1. Information We Collect
We may collect information that you voluntarily provide when using our website, including:
- Full name
- Telephone or mobile phone number
- Email address
- Mailing address or service location
- Contact preferences
- Patient or referral information
- Healthcare provider or facility information
- Information submitted through contact and referral forms
- SMS communication preferences and consent records
We may also collect technical information, such as IP addresses, browser types, device information, and website activity, through website technologies where enabled.
2. How We Use Your Information
Wound Haven may use collected information to:
- Respond to inquiries
- Review wound-care requests
- Process patient and healthcare provider referrals
- Coordinate appointments and appropriate follow-up
- Communicate with patients, caregivers, and healthcare providers
- Provide administrative updates about requested services
- Maintain website functionality and security
- Comply with applicable laws and regulations
We use personal information only for legitimate business, administrative, healthcare-related, or legally permitted purposes.
3. SMS Communications and Consent
Wound Haven may offer optional SMS communications to individuals who provide appropriate consent.
Text messages may relate to:
- Wound-care inquiries
- Patient referral follow-ups
- Appointment scheduling
- Administrative coordination
- Care-related communication that is appropriate for SMS
Individuals may provide consent through an optional SMS communication checkbox on an applicable website or referral form, or through another approved consent process.
Providing a mobile phone number or submitting a referral does not, by itself, constitute agreement to receive optional SMS messages.
Consent to receive SMS messages is not required to submit a patient referral or receive Wound Haven services.
Message frequency varies. Message and data rates may apply.
Reply STOP to opt out of SMS communications or HELP for assistance.
4. Mobile Information Privacy and Non-Sharing Policy
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Wound Haven does not sell SMS opt-in information or transfer a person's SMS consent to another business for independent messaging or promotional activities.
SMS communication consent is specific to Wound Haven and the messaging purposes described when consent is obtained.
5. SMS Opt-Out and Communication Preferences
You may withdraw your consent to receive text messages at any time by replying STOP to a Wound Haven SMS message.
For assistance, reply HELP or contact Wound Haven at (877) 288-1270.
Opting out of SMS communications does not prevent you from submitting a referral, requesting wound-care services, or communicating through other available channels.
Wound Haven will honor SMS opt-out requests in accordance with applicable requirements.
6. Patient and Healthcare Information
Certain website and referral forms may collect information relating to a patient's healthcare needs.
Wound Haven handles patient information in accordance with applicable healthcare privacy and security requirements.
Where applicable, protected health information is also governed by Wound Haven's separate Notice of Privacy Practices.
Patients, families, and healthcare professionals should submit sensitive medical information only through designated, appropriately secured referral or communication channels.
Do not send sensitive medical information through general website contact forms, ordinary email, or standard text messages unless Wound Haven specifically directs you to an approved method.
SMS consent does not replace any separate authorization that may be required for the use or disclosure of protected health information.
7. Website Forms and Service Providers
Wound Haven may use third-party technology providers to support website hosting, referral forms, communications, and other operational functions.
Such service providers are expected to process information only as appropriate for their authorized services and applicable legal obligations.
SMS consent information is not made available to third parties for their independent marketing or promotional purposes.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, maintain security, and understand website usage.
Where analytics or other tracking technologies are enabled, they may collect limited technical information about website activity.
Visitors may be able to manage certain cookies through browser settings or available website privacy controls.
9. Information Security
Wound Haven uses reasonable administrative, technical, and organizational measures intended to safeguard personal information.
However, no electronic transmission or storage method can be guaranteed to be completely secure.
Users should avoid submitting confidential medical details through unapproved communication methods.
10. Data Retention
Wound Haven retains personal information for periods reasonably necessary to fulfill the purposes described in this policy or to comply with applicable legal, healthcare, regulatory, and recordkeeping obligations.
SMS consent and opt-out records may be maintained as appropriate to document communication preferences and compliance.
11. Your Privacy Choices
Depending on applicable law, you may have rights relating to your personal information, including requesting access, correction, or other available privacy actions.
You may also update communication preferences or opt out of optional SMS communications.
Certain healthcare or legally required records may be subject to separate retention and disclosure requirements.
12. Third-Party Websites
Our website may contain links to services or websites operated by other organizations.
Wound Haven is not responsible for the privacy practices of independent third-party websites.
We encourage users to review the privacy policies of those services.
13. Changes to This Privacy Policy
Wound Haven may update this Privacy Policy as its website, services, communication practices, or legal requirements change.
The latest version will be published on this page with an updated effective date.
14. Contact Information
If you have questions about this Privacy Policy or your information, please contact:
Wound Haven
Phone: (877) 288-1270
Website: https://woundhaven.com
Privacy Contact Email: info@woundhaven.com
Service Areas: Austin, Houston, San Antonio, College Station, Corpus Christi, Beaumont, and surrounding areas.